Privacy Policy

Post Order Procedure (Please Read)

The Nature of the Beast – When we receive an order it usually contains a combination of different elements (Design, font, images, colours, added text etc). Our goal is to blend these elements in the best possible way, which most of the time we will do as displayed in the Product Item images, however sometimes we are required to use our own artistic discretion. To do this, we need to communicate with you after the order is placed & in order to deliver on a time promise, the below assumptions are required to be made.

  1. We will send you a confirmation email within 24 hours of your order being received saying “Your order has been received & being processed”. This email is not only to inform you that your order has been received but also to let us know that you are receiving our communications. It is the customers responsibility to check Spam/Junk Folders and to inform us if they don’t receive a confirmation email or text message within 24 hours of ordering. Otherwise it will be assumed that the customer has received this message and will be receiving any further communications.
  2. If order details, which in most cases will contain a graphic 3D visual of your order wasn’t included in the initial confirmation email, you will receive a proof email within 48 hours of the time you placed your order, that you will be required to approve. If we receive no response to the proof email, it will be assumed that you approved all aspects of the proof email sent.

NOTE 1. Please be aware that under some circumstances, if you haven’t responded to our communications  and we are not prepared to make a decision using our own artistic discretion, this may result in your order being delayed.

NOTE2. You should also be aware how, if these assumptions need to applied how it affects possible elements of our Returns Policy

Your Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Collection of Personal Information
When visiting Custom Pool Cues – Design Your Own Cue!, the IP address used to access the site will be logged along with the dates and times of access. This information is purely used to analyze trends, administer the site, track users movement and gather broad demographic information for internal use. Most importantly, any recorded IP addresses are not linked to personally identifiable information.

Links to third party Websites
We have included links on this site for your use and reference. We are not responsible for the privacy policies on these websites. You should be aware that the privacy policies of these sites may differ from our own.

Changes to this Privacy Statement
The contents of this statement may be altered at any time, at our discretion.

If you have any questions regarding the privacy policy of Custom Pool Cues – Design Your Own Cue! then you may contact us at info@custompoolcues.com.au

For Terms & Agreement regarding Custom Design click here